Play Safe at bs89

Gambling should be fun. We're committed to keeping it that way by helping you stay in control, set limits, and play responsibly.

Deposit Limits & Controls

At bs89, we believe the best defense against problem gambling is tools that keep you in control. You can set daily, weekly, and monthly deposit limits directly in your account settings. These limits apply to all funding methods—bKash, Nagad, Rocket, and bank transfer.

Once you set a limit, it cannot be lowered or removed for 24 hours. This cooling-off period gives you time to think clearly if you want to adjust your spending. If you accidentally exceed a limit, contact our support team immediately to discuss your account.

How to Set Limits

Step 1: Log into your bs89 account. Step 2: Go to Account Settings → Responsible Gaming. Step 3: Choose your deposit limit (daily, weekly, or monthly). Step 4: Confirm and save. Your limit takes effect immediately.

Warning Signs of Problem Gambling

Problem gambling can develop quietly. Watch for these warning signs in yourself or friends:

  • Spending more money or time than planned on games
  • Chasing losses by depositing more to "win it back"
  • Borrowing money to fund gambling
  • Hiding gambling from family or friends
  • Neglecting work, school, or personal relationships
  • Feeling anxious or irritable when not able to play
  • Lying about how much time or money you've spent

Early Action Matters

If you recognize any of these signs, take action now. The sooner you reach out, the easier it is to regain control. Most people who seek help recover successfully.

Take a Break: Time-Out Tools

Sometimes you need space to step back and reflect. bs89 offers built-in time-out features that pause your account for a set period without closing it permanently.

Short Time-Out (1–7 Days)

Use a short time-out to take a quick break. Your account remains active, but you cannot log in or place bets. During this time, you can still contact support or check your account history.

Extended Break (1–12 Months)

For a longer cooling-off period, request an extended break. Your account will be temporarily deactivated. You can still withdraw funds, but you cannot deposit or play. After the break ends, you can reactivate your account by contacting support.

All time-out requests take effect within 2 hours. You'll receive a confirmation email with details on how to end your break early if needed.

Self-Exclusion & Cooling-Off

If you need to stop gambling completely, bs89 offers self-exclusion. This is a legal commitment that locks your account and restricts you from playing on our platform for a period you choose (30 days to 5 years).

How Self-Exclusion Works

  • You request self-exclusion in your account settings or via email
  • Your account closes immediately and cannot be reopened during the exclusion period
  • All funds remaining in your account are held securely and can be withdrawn
  • bs89 will not accept new registrations using your personal details
  • The exclusion is registered with local gambling oversight bodies

Request Self-Exclusion

Email [email protected] with the subject "Self-Exclusion Request" and specify your preferred exclusion period. Our team will confirm within 24 hours.

Safe Play Through KYC

Know Your Customer (KYC) verification is a cornerstone of responsible gaming. It ensures that only legal-age players (18+) access our platform and that funds come from legitimate sources.

KYC at bs89

Before you withdraw for the first time, you'll complete a simple KYC process. You provide a valid National ID Card, Passport, or Driving Licence, and we verify your identity within 2 hours. This protects you by preventing underage play, money laundering, and fraud.

Age Verification

All players must be 18 years or older. During registration, you confirm your age. Our system performs random age checks, and we reserve the right to verify your identity at any time.

External Help Resources

If you're struggling with gambling, professional help is available. These organizations offer free, confidential support:

Bangladesh & South Asia

  • National Mental Health Institute (NMHI): Hotline and counseling for gambling addiction
  • Gamblers Anonymous: Peer support meetings and recovery programs
  • Befrienders Bangladesh: Crisis line (24/7): 09639 666 424

International Resources

  • Gambling Therapy: Free online counseling (gamblingtherapy.org)
  • National Problem Gambling Helpline: Tailored advice by country
  • Gamblers Anonymous International: Support groups and meetings worldwide

bs89 also offers self-help tools within your account: deposit calculators, break reminders, and loss trackers to keep you informed of your spending.

Common Questions About Responsible Gaming at bs89

Can I set multiple deposit limits at once?
Yes. You can set a daily limit, a weekly limit, and a monthly limit independently. The strictest limit applies. For example, if your daily limit is ৳5,000 and your weekly limit is ৳25,000, you cannot exceed ৳5,000 in a single day even if you haven't used up your weekly allowance.
What happens if I lose my login details during a time-out?
Contact our support team at [email protected] with proof of identity. We can help you regain access after your time-out ends. During the break itself, you won't be able to log in regardless.
Can I lower my deposit limit before 24 hours have passed?
No. The 24-hour waiting period protects you from impulse decisions. If you need immediate help, contact support and explain your situation. We may be able to escalate your request.
Is my personal data shared with gambling oversight bodies during KYC?
KYC data is used only for identity verification and fraud prevention. We comply with local regulations and never sell your information. Your data is encrypted and stored securely.
What's the difference between a time-out and self-exclusion?
A time-out is temporary—you can play again after the break ends. Self-exclusion is a commitment to stop gambling for a fixed period. During self-exclusion, your account is locked and cannot be reactivated until the exclusion period expires.
Can I end my self-exclusion early?
It depends on the exclusion length you chose. Short exclusions (under 90 days) typically cannot be reversed early. Longer exclusions may allow early reversal after a counseling conversation with support. Email us to discuss your situation.
Do I need to verify my age every time I play?
No. Your age is verified once during registration and KYC. We perform random checks to ensure compliance, but daily verification isn't required.
Is bs89's support team trained in responsible gaming?
Yes. Our 24/7 support team is trained to recognize signs of problem gambling and can direct you to external help. If you disclose a gambling concern, we'll provide resources and options specific to your situation.

Need Help Right Now?

Our 24/7 support team is here to listen and assist. Whether you want to set limits, take a break, or talk about responsible gaming, reach out.

Email: [email protected]
Live Chat: Available in-app and on our website

18+ · Play Responsibly

Ready to play? bs89 is here to make gaming fun and safe.

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