bs89 Privacy Policy
Your data security and transparency are our priority. Learn how we handle your information.
Information We Collect
When you create a bs89 account, we collect information necessary to verify your identity, process payments, and deliver gaming services. This includes your full name, date of birth, email address, and mobile phone number. We verify your identity using government-issued documents such as your National ID Card, Passport, or Driving Licence before you make your first withdrawal.
Account & Gameplay Data
We record your account activity, login history, game preferences, betting patterns, and win/loss records. This helps us personalize your gaming experience, detect suspicious activity, and comply with responsible gaming regulations. Your profile data includes deposit history, bonus usage, and withdrawal records maintained on our secure servers.
Payment Information
When you deposit or withdraw, we collect payment method details—bKash, Nagad, Rocket, or bank account information—required to process transactions. Your payment provider shares transaction confirmations with us, which we store to reconcile deposits and maintain accurate account balances.
Device & Technical Data
We automatically collect your IP address, browser type, device model, operating system, and app version when you access bs89. This technical information helps us detect fraud, prevent unauthorized access, and ensure our platform runs smoothly across all devices.
Communications
When you contact our 24/7 Live Chat support or email [email protected], we keep records of your conversations. These records help our team resolve your issues faster and maintain service quality standards.
How We Use Your Data
bs89 uses your information for specific, lawful purposes aligned with online gaming regulations in Bangladesh and international standards.
Account Verification & Fraud Prevention
Your personal and payment data is essential for KYC (Know Your Customer) verification before your first withdrawal. We check your information against fraud databases and payment processor records to protect your account and prevent money laundering. This verification typically completes within 2 hours of submission.
Payment Processing & Financial Records
We process deposits and withdrawals using your provided payment method. Transaction records are maintained for accounting, reconciliation, and tax compliance purposes required by Bangladeshi financial regulations.
Personalization & Marketing
We analyze your gaming patterns to recommend games you might enjoy and tailor promotional offers. If you opt in, we send marketing emails about new features, tournaments, and seasonal bonuses. You can unsubscribe from marketing emails anytime without affecting your account.
Responsible Gaming & Safety
We monitor account activity to detect unusual betting behavior that may indicate problem gambling. If patterns suggest risk, we may suggest deposit limits or offer self-exclusion tools. This proactive approach aligns with our commitment to player safety.
Legal & Compliance
We retain and use data to comply with gambling regulations, AML (Anti-Money Laundering) laws, and requests from relevant authorities. bs89 cooperates with Bangladeshi financial institutions and international gaming regulatory bodies as required.
Data Protection Measures
Your data security is backed by industry-leading encryption and access controls.
Encryption & Secure Transmission
All communication between your device and bs89 servers uses SSL/TLS encryption (minimum 256-bit). Your login credentials, payment details, and personal information are encrypted in transit and at rest on our servers. This encryption is the same standard used by banks and payment processors.
Access Controls
Only authorized bs89 staff—strictly limited to those handling customer service, finance, or compliance—can access your personal data. Each access is logged and monitored. Employees sign confidentiality agreements and undergo regular security training.
Network Security
Our servers are protected by firewalls, intrusion detection systems, and regular penetration testing to identify vulnerabilities before attackers can exploit them. We maintain PCI DSS (Payment Card Industry Data Security Standard) compliance for payment data handling.
Data Backup & Disaster Recovery
Your account data is automatically backed up across redundant, geographically distributed servers. In case of system failure, we can restore your complete account history within hours without data loss.
When We Share Information
bs89 only shares your data when necessary and with trusted partners under strict confidentiality agreements.
Payment Processors & Financial Partners
We share your payment details with bKash, Nagad, Rocket, and partner banks solely to process your deposits and withdrawals. These providers are bound by strict data protection standards and only use your data for transaction processing.
KYC & Identity Verification Services
During account verification, we may share your name, date of birth, and document information with third-party KYC providers to confirm your identity against national databases. These providers operate under Bangladesh's regulatory framework.
Legal & Law Enforcement
If required by court order, warrant, or legal authority, bs89 will disclose your information to Bangladeshi law enforcement or financial regulators. We do not proactively share data with government agencies outside these legal requirements.
Service Providers
We engage vendors for email hosting, customer support tools, analytics, and server maintenance. Each vendor signs a Data Processing Agreement ensuring they use your data only as instructed and maintain equivalent security standards.
We do not sell your personal data to third parties for marketing or any other purpose.
How Long We Keep Your Data
bs89 retains your information based on legal requirements and operational necessity.
Active Accounts
While your account is active, we retain all profile, transaction, and gaming data. This allows you to access your history, verify past bets, and maintain seamless service continuity.
Closed or Inactive Accounts
If you close your account or remain inactive for 3 years, we retain core data (name, ID, transaction history) for 7 years to comply with AML regulations and tax requirements. Other data like chat logs and device information is deleted after 1 year of account closure.
Payment Records
Transaction histories are retained for 7 years per Bangladeshi financial regulations, even if your account is closed. This ensures compliance with audit and tax authority requests.
Marketing & Cookie Data
Email preferences and website cookies are retained for 2 years. You can request deletion of marketing data anytime by emailing [email protected].
Your Rights & Choices
Under modern data protection principles, you have control over your information:
Access & Portability
You can request a complete copy of your personal data in a readable format. Email [email protected] with "Data Access Request" in the subject line. We'll provide your information within 14 days.
Correction
If your account information is inaccurate, you can update it directly in your account settings (name, email, phone) or request corrections from our support team for identity documents.
Deletion
You can request deletion of marketing data, promotional preferences, and non-essential information. However, we must retain transaction records and identity verification documents for legal compliance. Closed account data follows the retention schedule above.
Unsubscribe from Marketing
Click the "Unsubscribe" link in any promotional email, or update your notification preferences in account settings. You'll remain subscribed to important transactional emails (withdrawal confirmations, account alerts) for security.
Opt-Out of Tracking
Disable cookies in your browser settings to opt out of non-essential tracking. This may limit personalization features but won't affect core gaming functionality.
Get in Touch
Questions about your privacy or this policy? Our support team is available 24/7.
- Live Chat: Available in-app and on bs89.ws during all hours
- Email: [email protected] (response within 24 hours)
- Response Time: Data subject requests answered within 14 days as standard
This Privacy Policy is effective from today and may be updated to reflect changes in technology, regulations, or our practices. We'll notify you of material changes via email or prominent notice on the site.